FAQs

Frequently Asked Questions (FAQ)

1. What is dropshipping?
Dropshipping is a business model where we don’t keep inventory in stock. Instead, when you place an order, we purchase it from a third-party supplier who ships the product directly to you.

2. How do I place an order?
To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Fill in your shipping information, choose your payment method, and complete your purchase!

3. Do you ship internationally?
Yes, we offer international shipping! Shipping rates and times will vary based on your location and the items you purchase.

4. How long will it take to receive my order?
Orders usually take between 7 to 21 business days to arrive, depending on your location. You’ll receive tracking details once your order has shipped.

5. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also log in to your account on our website to track your package.

6. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, as long as the item is unused and in its original condition. Please contact us at PurifitUSA@gmail.com to start the return process.

7. Will I be charged customs or import duties?
Customs fees and import duties may apply depending on your country and are not included in the order price. These fees are the responsibility of the customer and will be collected by your local customs office.

8. Can I cancel or change my order?
Orders are processed quickly, so if you need to cancel or make changes, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.

9. What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us at PurifitUSA@gmail.com within 14 days of delivery. We’ll either send you a replacement or issue a full refund, depending on the situation.

10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at PurifitUSA@gmail.com. We’re here to help and will respond to your inquiry as quickly as possible.